34 Replies Latest reply on Mar 5, 2016 7:37 PM by jaquellae

    B&N May Kill Nook

    mogulman
        • Re: B&N May Kill Nook
          junonia-shell

          Can't sign in to the "new and improved website" anyway, so I guess it makes no difference. I haven't purchased anything from them since the first of April. I've gradually changed over to other vendors because B&N just keeps making things more difficult. I'm just glad I was able to back up all my books.

            • Re: B&N May Kill Nook
              luvbooksCM

              I can't sign in to the new website, either. When I click the "sign in" tab to the left of the web site it does....nothing. No log in box ever pops up. I can't even look at my account.

               

              I can barely log into the nook forum. On my computer, there is no log in information. I basically have to hover my mouse over the appx. area where my log in would normally appear and click at random until the log in box pops up. Only after I manage to log into the nook forum does my avatar show up. I don't know if it's my Win 7 computer, but I've tried on different browsers and it all looks the same.

               

              This is what I see before I log in. Normally, the log in box would be to the right near the search icon. All I see is a blank. I hover my mouse to the left of the little row of "dots" and click the blank space and the log in box pops up.

               

              This is what it looks like after I log in. I hope they fix the problems soon.

              • Re: B&N May Kill Nook
                javabird

                I can finally sign in today (yesterday it just froze on a black screen) on my Mac. But I can't download a "free book" unless I enter a CVS code. What's up with that? I still have free credits from a gift card anyway.

                 

                The changes to the website make no sense and I can't imagine how frustrating it must be to new users.

                  • Re: B&N May Kill Nook
                    Froide

                    Good, the Bad, and the Ugly

                    The good not so bad: I didn't mind having to enter the credit card security code upon making my first purchase on the new site (a free NOOK book).  After that unique instance I was never required to reenter it. And that's about the only thing I don't mind about the BN.com update. Of course, since I had my credit card details handy, and I only have one credit card on file at BN.com, my experience entering the code was a painless, "one and done" affair.  I'm curious about how the process is working for folks who have more than one card on file.

                     

                    The bad and the ugly: Most other aspects of BN's wholesale roll-out of its not-ready-for-prime-time update have been decidedly user unfriendly and, in this user's opinion, a shockingly awful display of both incompetence (execution-wise and communication-wise) and deliberate design (e.g., disabling the ability of the Greasemonkey/Tampermonkey script to restore the download button for purchased NOOK content).  To quote from a small screen show:

                    "I could say more, but I'm not gonna."  - Janice to her brother Tony S., in The Sopranos

                    1 of 1 people found this helpful
                      • Re: B&N May Kill Nook
                        javabird

                        Froide:

                         

                        Good, the Bad, and the Ugly

                        The good not so bad: I didn't mind having to enter the credit card security code upon making my first purchase on the new site (a free NOOK book).  After that unique instance I was never required to reenter it. And that's about the only thing I don't mind about the BN.com update. Of course, since I had my credit card details handy, and I only have one credit card on file at BN.com, my experience entering the code was a painless, "one and done" affair.  I'm curious about how the process is working for folks who have more than one card on file.

                         

                        The bad and the ugly: Most other aspects of BN's wholesale roll-out of its not-ready-for-prime-time update have been decidedly user unfriendly and, in this user's opinion, a shockingly awful display of both incompetence (execution-wise and communication-wise) and deliberate design (e.g., disabling the ability of the Greasemonkey/Tampermonkey script to restore the download button for purchased NOOK content).  To quote from a small screen show:

                        "I could say more, but I'm not gonna."  - Janice to her brother Tony S., in The Sopranos

                         

                        Thanks, I have only tried it with one freebie so didn't know if it wouldn't keep asking for the code for every purchase. 

                         

                        On your second point, I couldn't agree more. I'm still somewhat in shock that BN could do a rollout so poorly tested and implemented.

                         

                        I have given many, many BN gift cards in the past, and now frankly, I'm really embarrassed to give any more.

                  • Re: B&N May Kill Nook
                    Schwa

                    I like how the author (actually it's the only guy running this opinionated fox news of a blog) states his opinion as fact in the title.

                    • Re: B&N May Kill Nook
                      heartofmyhome

                      I will be very sad if the do.  Their new and improved website sure is a joke.  So disappointing and I've been so dang loyal to the store, the brand, NOOK and all things B & N.

                       

                      Bummer!

                        • Re: B&N May Kill Nook
                          Froide

                          Update: Why Barnes & Noble can't get rid of the Nook - Business Insider

                          Subtitle:

                          Barnes & Noble has a group of insanely loyal customers — and they're killing business

                          1 of 1 people found this helpful
                            • Re: B&N May Kill Nook
                              heav

                              Yep, blame it on us.  lol.

                              • Re: B&N May Kill Nook
                                kamas716

                                You know what would make walking away from the Nook ecosystem less painful? Pulling the walls down from around the garden. If people don't have to go through B&N to get to their content, then they wouldn't be quite so loyal and would likely be more willing to switch to another platform so that B&N wouldn't have to complain about how they are bleeding money for the Nook all the time.

                                • Re: B&N May Kill Nook
                                  lkmiller

                                  Well, they can be happy that they drove away this formally insanely loyal Nook customer. 

                                    • Re: B&N May Kill Nook
                                      Froide

                                      Ditto.  lkmiller, have you replaced your NOOK with another device?  If so, which? And do you recommend it?

                                        • Re: B&N May Kill Nook
                                          lkmiller

                                          Yes. I have a Kobo Aura H2O, and I'm very happy with it.

                                            • Re: B&N May Kill Nook
                                              nlstein

                                              And what about any /all of your B&N books? Since you can't read them on your new Kobo did you just give up on them?

                                                • Re: B&N May Kill Nook
                                                  lkmiller

                                                  I "future-proof" my ebooks from all vendors.

                                                    • Re: B&N May Kill Nook
                                                      nlstein

                                                      Clever way of saying it.

                                                      • Re: B&N May Kill Nook
                                                        heav

                                                        Same here, and yes, very well put.  Samsung Tab A for me and very happy.

                                                          • Re: B&N May Kill Nook
                                                            luvbooksCM

                                                            I visited my local B&N store a couple weeks ago and the nook section looks "gutted". There used to be several displays set up with various Nook ebook and tablet offerings on display, and now there was one display with a samsung tablet in both sizes and one display with the newest Nook Glowlight plus.The other displays/tables were empty with the cords still attached where the Nooks used to be. It was kind of sad.

                                                              • Re: B&N May Kill Nook
                                                                heav

                                                                It is sad.  I was an avid Nooker, bought every new one when it came out.  We knew the new CEO was going to probably kill it.  I am praying they do not go south like Borders.  They are not doing well.  Need to be more competitive with Amazon, but it may be too late.  Oh well, we all gave it the college try.  Thank goodness we have tablet options out there.  Don't get me wrong, I love B&N, love going book shopping with my kids, love the atmosphere. It is the last remaining book store in my area...besides Half Price, which unfortunately, is right down the street.  Hoping they can turn this around.

                                                                  • Re: B&N May Kill Nook
                                                                    lkmiller

                                                                    It is the last remaining new book store in my area.  And the atmosphere is very different.  Too much non-book merchandise, too cramped, not relaxing.  I used to visit almost every week.  Now I'm not sure when I last went...sometime last fall??

                                                                      • Re: B&N May Kill Nook
                                                                        heav

                                                                        Email I received today:

                                                                        We are writing to announce an upcoming change to your NOOK® service and to explain what it means for you.

                                                                         

                                                                        Effective March 15, 2016, NOOK will no longer offer third party applications (Apps) for sale from the NOOK Store. All of your existing Apps previously purchased from the NOOK Store will remain in your NOOK Library and will continue to be accessible on compatible NOOK devices. This means that you will still be able to download and install previously purchased Apps from the NOOK Library on your device.

                                                                         

                                                                        You will also continue to be able to discover, purchase, and use third party applications from the wide selection available at the Google Play store on your compatible NOOK device.

                                                                         

                                                                        No action is necessary on your part, but should you have questions, please visit ourFAQs page or contact us.

                                                                         

                                                                        Please note that our standalone NOOK Reading Apps for Android and iOS are not affected by this change and will remain available on Google Play and iTunes respectively.

                                                                         

                                                                        Of course, we will continue to offer our full service of books, magazines, and newspapers on both NOOK devices and our standalone Reading Apps, and look forward to bringing the best in digital reading to your NOOK experience.

                                                                         

                                                                        Sincerely,

                                                                         

                                                                        The NOOK Team

                                                                        I was not crazy...and did stumble upon the changes to the website that were in the makes the other morning...in the wee hours.  The only reason you would purchase a Nook is to use the apps that you have purchased, otherwise, might as well buy any old tablet and use the reading app...

                                                                        4 of 4 people found this helpful
                                                                • Re: B&N May Kill Nook
                                                                  chocho18

                                                                  Hi lkmiller,

                                                                  Can you help a non-techie reader how to "future-proof "your nook books?  I have them downoaded to the Nook app on my laptop, but is that enough?  You can contact me with a PM-thank you very much

                                                    • Re: B&N May Kill Nook
                                                      heav

                                                      I can see B&N carrying some sort of tablet, but not with proprietary Nook software.  They may just carry Samsung tablets, and not call them Nooks, or some other brand.  No need for the Nook software now that the apps & video are gone. 

                                                        • Re: B&N May Kill Nook
                                                          Mercury_Glitch

                                                          The baked in Nook software is what lets you buy directly from within the Nook Shop on the Samsung for Nook.  Short of that there is no real benefit to getting the Samsung Nook now.

                                                           

                                                          And if you go for a different tablet (android or iOS) you just go to BN's website, buy the ebook, and go to your Nook library to refresh it.  Not really that hard.  And it opens your options as far as tablets go.

                                                           

                                                          It's also worth mentioning that BN has changed their 'in-store support' to only cover set up and a vague 'basic trouble shooting'.  There's already been one poster here who has had issues possibly because of this change in policy.

                                                           

                                                          Take it from someone who knows, there is no reason to buy a Samsung Nook if you're looking for a tablet which will let you read books from BN.  I'm fairly sure you'll pay the same price across the board, and the options from BN are fairly limited right now, and for the foreseeable future

                                                           

                                                          1) Tab 4 - a decent starter tablet, but with rather big storage issues because of how BN decided to have their app handle magazine storage

                                                           

                                                          2) Tab E - grossly heavy tablet with more of a media focus.  But there are other options which are lighter, with similar screens, for the same or less in terms of pricing.

                                                           

                                                          3) S2 - Possibly the only strong option.  But you're going to pay for it.  The price vs hardware is arguably worth it though this becomes less true as time goes on.  The price has not been seriously adjusted since the release earlier in 2015.  Though there have been some tweaks.

                                                           

                                                          If you're looking for a tablet, get a tablet.  But do research before you opt in to the Samsung for Nook.

                                                          2 of 2 people found this helpful
                                                            • Re: B&N May Kill Nook
                                                              lkmiller

                                                              Re-worked?  Couldn't you always buy ebooks with the Android app?

                                                                • Re: B&N May Kill Nook
                                                                  Mercury_Glitch

                                                                  I don't think so, I know for the iOS apps you need to purchase via bn's website and then refresh the library on the iDevice of your choice.  Which is not likely to change since it's a dodge out of paying Apple a portion of the in-app sales.  I don't know if there is a similar policy with the Google PlayStore.

                                                                   

                                                                  However if it's true that's one less hurdle to jump through for not tethering yourself to a BN branded Samsung tablet.

                                                                   

                                                                  It's possible I'm being overly harsh on BN, their recent withdrawal of selling videos and apps in the US is not all that surprising, especially apps since BN no longer sells a device that it dependent upon them for apps (the last one was the Nook Tablet since the HD series was given the Google PlayStore).  And the pulling of the plug of the UK store isn't much of a surprise since they pulled out of the rest of the world last year, and reports of UK residents seem to indicate a question of if BN was ever really seriously invested in selling in the UK in the first place.  Then there's Alex's assurance that BN is committed to selling ebooks in the US.

                                                                   

                                                                  Of course a similar claim was made to UK customers last year.  And look at what that's got them.  And it's not like Nook has suddenly turned around and started to be profitable for BN in the 2015 fiscal year.  Their most recent device, the NGLP was not as well received as they'd have liked.

                                                                  1 of 1 people found this helpful
                                                                    • Re: B&N May Kill Nook
                                                                      jaquellae

                                                                      in the "plain vanilla" nook Android app you could always purchase books in app...iOS is a different matter due to Apple wanting a percentage of any in app purchase. Google makes it's money differently than Apple...but that's a different discussion.

                                                                       

                                                                      As far as Alex's assertion the ebooks will still be sold, that may be true for now, but as you say, who knows a year from now. Sony was one of the 1st companies with a dedicated ereader and while it was probably not a big portion of their business, I would never have thought they would have sold off their ebook business to Kobo...