7 Replies Latest reply on Apr 24, 2016 5:27 PM by gb18

    Nook HD+ wouldn't power up past 99%


      Initially Nook wouldn't power up past 99%, after three attempts of holding power button for 20 seconds, it went to factory reset and initiated new account start up.  Although the Nook is operating normally, we're unable to access all previous nook (B&N) purchases now.  Apparently our nook account has reverted back to a several year old email address and account.  Barnes &Noble store and 1-800-thebook verified the purchases are there under the old email account.  Our email address was changed in the nook several years ago and all purchases were made under our new email address.  Unfortunately 1-800-thebook will not recognize or release our purchases.  Fortunately we have hard copy receipt thru VISA of the purchases, but without access to the old email we're at a stalemate.