My NST locked up while reading and every button as well as the screen was completely unresponsive. I plugged it into the charger and it went to the start up screen and there it stays, still completely unresponsive. My computer with Windows 10 does not recognize the device so all the stored info in it is not retrievable, either. Help!
Kari, we're sorry that your NOOK Simple Touch has become unresponsive. Please take a look at the troubleshooting steps provided at this link: https://help.barnesandnoble.com/app/answers/detail/a_id/152/kw/unresponsive If you continue to have difficulties, please contact NOOK Support at 1-800-843-2665 for further assistance.