This is the Nook 1st edition with the E-ink reading screen and the small color screen at the bottom? To do a manual factory reset, you need to interrupt the startup 6 times in a row. So you power down, start to power up but press the power button again and hold it before it actual starts up. Once it's off again, repeat. If you get through 6 times, it will start up with the "out of box experience" like it came from the factory.
Thank you very much. I see 192 people viewed this request for help; you were the only one to respond.
I decided to get the "hard reset" method working. Indeed, I was doing it wrong, given the bad instructions from B&N Support. The information you provided was enough to track down the instructions at:
Specifically, the instructions in the comment that read:
- Hold power button down and after the screen blinks the second time start the 12 count. (Use computer clock)
- After 12 seconds LET GO FOR 1 SECOND THEN HOLD AGAIN (IMPORTANT)!
- Repeat this process for 6 times FOR A TOTAL OF 7 TIMES (ALSO IMPORTANT)!
- After 7th time press (don't hold)power to turn on Nook, then you'll see the sky blue, progress, formatting etc on the bottom
- Touch screen.
I started with a step 0, of turning the Nook off to begin with.
So that people can find this in the future, I'm putting some meta-tags here:
hard factory reset, hard reset, factory reset
nook classic, nook first edition, nook original
Yeah, this was something that was talked about when the original Nook was the only Nook. The info is probably buried deep in the old archived threads here somewhere. I think there is a shorter, simpler combo of button presses that work on newer Nooks so this method was forgotten. Glad you got it working.